Case Study: DIGICEL

How one multinational CSP consolidated 5 NOCs into 1 and achieved considerable OpEx reductions and increased service-centric focus.

Digicel had a network management environment that was distributed across a number of countries served by separate NOCs in Jamaica, Trinidad, Panama, El-Salvador, and Haiti. The management environment consisted of multiple network monitoring tools and 5 separate Netcool suites integrated with 5 BMC Remedy systems running on different versions from v7 to v8. Digicel anticipated that the consolidation of their five existing NOCs into a single GNOC with a service-centric focus would result in considerable OpEx reductions.

Digicel’s aim is to expand into new markets and provide new services while seeking to reduce operational costs. The reduction of operating costs was a priority for Digicel who targeted a headcount reduction of several hundred staff from the consolidation of offices and NOCs.

Their results: The specialist integration solutions provided by Federos are a game-changer for Digicel and have enabled their critical digital transformation goals.

The new customer-centric service assurance process enables Digicel to:

  • Identify increasing customer demand.
  • Deliver new services faster than their competitors.

The success of the GNOC project has enabled Digicel to reduce OpEx costs via:

  • Headcount reduction.
  • Server warranty.
  • Lower network management costs.
  • A move from a NOC model to a Service Operations Centre and ultimately, a Customer-Centric Service Assurance Centre.
  • Advances in business agility.

The completion of the GNOC project has enabled Digicel to lower their network management costs and introduced a new level of business agility.

Download the case study to see how they did it.