How NDS Reduced Ticket Volume by 75% with Assure1
Network Data Systems (NDS) provides customized IT infrastructure solutions to Fortune 500 companies with complex systems, multi-national workforces, and challenging integration issues. With over 3,200 devices in their managed services network, NDS was overloaded with duplicate tickets and a heavy manual workload.
- NDS quickly realized their tools and ticket processes were causing:
- Heavy manual workload on employees
- Lengthy event processing and issue resolution timelines
- Consistently poor customer experience
To solve the problem. NDS implemented Assure1, which immediately improved time to resolution with automation and intelligence event processing. “We’ve been able to cut four or five tickets down to one single ticket to address a client issue,” said Wayne Dumas, Director of Managed Services, Network Data Systems.
Download the case study to see NDS’s full results.